Resources: Identifies, Organizes,
Plans, and Allocates Resources
Time: selects goal-relevant activities, ranks
them, allocates time and prepares and follows
Money: uses or prepares budgets, makes
forecasts, keeps records, and makes adjustments to
Material and Facilities: acquires, stores,
allocates, and uses materials or space efficiently.
Human Resources: assesses skills and
distributes work accordingly, evaluates performance
and provides feedback.
Interpersonal: Works with Others
Participates as a member of a team:
contributes to group effort
Teaches others new skills
Serves clients/customers: works to satisfy
Exercises leadership: communicates ideas to
justify position, persuades and convinces others,
responsibly challenges existing procedures and
Negotiates: works toward agreements involving
exchange of resources, resolves divergent interests.
Works with diversity: works well with men and women
from diverse backgrounds.
Information: Acquires and Uses Information
Acquires and evaluates information
Organized and maintains information
Interprets and communicates information
Uses computers to process information
Systems: Understands Complex
Understands systems: knows how social,
organizational, and technological systems work and
operates effectively with them.
Monitors and corrects performance:
distinguishes trends, predicts impacts on system
operations, diagnoses deviations in systems'
performance and corrects malfunctions.
Improves or designs systems: suggests
modifications to existing systems and develops new
or alternative systems to improve performance.
Technology: Works with a Variety of
Selects technology: chooses procedures, tools
or equipment including computers and related
Applies technology to task: understands
overall intent and proper procedures for setup and
operation of equipment.
Maintains and troubleshoots equipment:
prevents, identifies, or solves problems with
equipment, including computers and other
A Three-Part Foundation:
Basic Skills: Reads, Writes, Performs
Arithmetic and Mathematical Operations, Listens and
Reading: locates, understands, and interprets
written information in prose and in documents such
as manuals, graphs, and schedules.
Writing: communicates thoughts, ideas,
information, and messages in writing and creates
documents such as letters, directions, manuals,
reports, graphs, and flow charts.
Arithmetic/Mathematics: performs basic
computations and approaches practical problems by
choosing appropriately from a variety of
Listening: receives, attends to, interprets,
and responds to verbal messages and other cues.
Speaking: organizes ideas and communicates
Thinking Skills: Thinks Creatively, Makes
Decisions, Solves Problems, Visualizes, Knows How to
Learn, and Reasons
Creative thinking: generates new ideas.
Decision making: specifies goals and
constraints, generates alternatives, considers
risks, and evaluates and chooses the best
Problem solving: recognizes problems and
devises and implements plan of action.
Seeing things in the mind's eye: organizes, and
processes symbols, pictures, graphs, objects and
Knowing how to learn: uses efficient learning
techniques to acquire and apply new knowledge and
Reasoning: discovers a rule or principle
underlying the relationship between two or more
objects and applies it when solving a problem
Personal Qualities: Displays Responsibility,
Self-Esteem, Sociability, Self-Management, Integrity
Responsibility: exerts a high level of effort
and perseveres toward goal attainment.
Self-esteem: believes in own self-worth and
maintains a positive view of self.
Sociability: demonstrates understanding,
friendliness, adaptability, empathy, and politeness
in group settings.
Self-management: assesses self accurately,
sets personal goals, monitors progress, and exhibits
Integrity/Honesty: chooses ethical courses of